FREQUENTLY ASKED QUESTIONS

  • We have been in business since 2011 and went full time in 2014. I have a Bachelors in Film & Media Studies from the University of California, Irvine.

    Being a cinephile and an aspiring film director, I take that passion into our work here, dedicated to creating high quality coverage of one of the most important days of your life. I, along with my trusted second shooters (and sometimes third shooters or assistants) understand how important it is to not only capture a day that seems to fly by, but to capture it beautifully, artistically, efficiently, and exceptionally. We will capture you as unobtrusively as we can and become flies on the wall (unless we direct you occasionally to glance at the camera, twirl, walk hand-in-hand, etc.) We desire to provide a service that photos can’t capture all while working cooperatively and professionally with the hired photographers and other vendors. Ultimately, we make sure you are absolutely happy!

  • Our Real-Time Edits are a longer format edit, without the labor intensive editing included in our cinematic edits. They include a 2-3 camera full documentary edit of the entire ceremony as well as full edits of most reception events (toasts, formal dances, cake cutting, etc.). **Not included in the Real-Time Edits are the getting-ready, cocktail hour, and open dance floor, but these are included in your Cinematic Edits*** There is no music set to these documentary style edits and everything happens in “real time.”

    Our special equipment: aerial drone, 3-axis gimbal steadicam are reserved only to create cinematic shots featured only for Cinematic Edits. In addition, we do not set 2-3 cameras for the getting-ready, cocktail hour, and open dance floor, which is why those shots only make the Cinematic Edits and not the Real-Time edits.

    Our Cinematic Edit is a compressed film that highlights the different sections of your day to music (like a music video). It is a highly edited film (color corrected, with sound bytes from the day from the toasts, ceremony, etc). Cinematic edits require much creativity compared to a Real-Time Edit. All films shown on my website are Cinematic Edits

  • Raw footage can be purchased for an additional price. It contains every single file that was shot in all of its shakiness, movement, repositioning. Of course there are the beautiful shots, but don’t expect to see crystal clear video files. The files are raw and unedited. Some clients prefer to edit custom clips for their preference or simply desire to have not missed every single moment and want it all for a keepsake. Due to the length of time we are shooting, the entire folder can be anywhere up to 500 GB - 1 TB of storage. So an additional Mac-compatible external hard drive or flash drive must be purchased by client.

  • As hard-copy discs are becoming more and more obsolete, our packages include an online HD delivery system where it is essentially an online DVD. You can download and share each file to whomever you wish. Before delivery of your online DVD, I will send you an email with a link to create your account with a username and password. Upon creating an account which you can use to log in via www.mediazilla.com at anytime, you can view your DVD by clicking on your Cinematic Edit, or clicking on “Ceremony” to watch your entire Real-Time edit or clicking on “Reception” to watch your Real-Time reception edits. You will find your Cinematic Edit there as well.

  • We choose the song that we feel best tells your story. If a song you requested fits your story, it must be licensable from our source (www.musicbed.com) to be played publicly. For many reasons, a song you may request may not match with your day, how we shoot, and many other reasons that occur while editing.

    Therefore, we ultimately choose and have final say.

  • There will always be a second shooter for most or all of the day. Having two camera coverage is a definite advantage. Two filmmakers provide more complete coverage, as we are able to get not only the “action”, but also the “reaction” shots as well as ensuring the moments throughout the day are captured. We include a third videographer for our Full Length package which ensures even more creative shots. And once in a while we may hire assistants to shadow and learn from our shooters and/or for more complicated wedding days (spaced out venues, large venues, special events happening throughout the day, etc.)

  • It is not necessary, however, if there is any confusion or concerns about the contract and videography in general, we can meet in person or hold conference calls online.

  • You will have the opportunity to provide us with extensive input PRIOR to the editing process. Any revision made after induces an editing fee.

  • It typically takes 10-14 weeks for us to finish your film depending on the time of year of your wedding day. We are a small team, working closely with each client—so during busy months it does take us a bit longer. We appreciate your patience while we make your film absolutely perfect!

  • Yes.

  • Yes.

  • Yes, we love to travel! We’ve been to California, Washington, Montana, Texas and all across the East Coast from Florida to Rhode Island, and even internationally to Mexico & Paris! It is best to book us early to ensure our availability for travel days. We will quote a reasonable budget for travel, depending on the location, and take care of the logistics for you!

  • We require a non refundable flat rate fee of $2000 to hold the date (non-refundable as we are declining other weddings that inquire about your date) and the remaining balance four weeks prior to the wedding day.

    We accept Debit Credit Card via PayPal or Bank Transfer (Bank of America or Zelle). We always prefer the latter, Zelle, as no fees get incurred on our end, however there may be a daily limit to transfer using Zelle. We pay the fee on PayPal, not you.

  • Next steps would simply be for us to send over a contract & invoice through our CRM system, 17 Hats. We cannot guarantee your official booking until we receive both the retainer and signed contract. And then we would simply wait to see a rough or detailed schedule whenever it is ready from you or your planner and go from there!